At Silver King, we are committed to providing you with a seamless shopping experience. We understand that sometimes you may need to return or exchange a product, and we have outlined our policy below to assist you with the process.

Return and Refund Policy

If you wish to return a product, please follow the steps below:

1. Contact our customer service team within 15 days of receiving your order to initiate the return process.
2. Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
3. Package the product securely to prevent any damage during transit. Include all original documentation, certificates, and tags.
4. Clearly mark the RA number on the outside of the package.
5. Ship the product back to our warehouse using a traceable shipping method and insure the package for its full value.
6. Once we receive the product in our warehouse and it is inspected to ensure it meets the return conditions, we will initiate the refund process.
7. Please allow up to 7-10 business days for the refund to be credited back to your original method of payment.

Please note that engraved and personalized products are final sale and non-returnable.

Replacement and Exchange

If you would like to replace or exchange a product, please follow the steps below:

1. Contact our customer service team to discuss your replacement or exchange request.
2. Our representatives will guide you through the process of returning the original product and placing a new order for the replacement.
3. Once we receive the original product in our warehouse and it is inspected to ensure it meets the return conditions, we will process the replacement or exchange.
4. Please note that any price difference between the original product and the replacement will be charged or refunded accordingly.

For any questions or concerns regarding our return, refund, and exchange policy, please contact our customer service team at silverkingjaipur5@gmail.com or +91 9116927526. We are here to assist you and ensure your shopping experience with Silver King is satisfactory.